Forest Fire in la Gomera. Why don’t create a Vost Spain to monitor social media in disasters?
I really can’t understand why authorities are unable to decide who should be the official source when a disaster-a forest fire in our case-strikes. The lack of decision makes it difficult to counter criticism as well as to trust the different sources of information, in a sense that neither the public, nor the media know for certain whether the information delivered is accurate and trustful.
Since the fire is, according to law, in emergency level 2, it is being managed by the regional authorities in the Canary Island. Nonetheless, it is the press manager of the cabildo insular who is monitoring information in social media through her official account (@KarenBencomoP) without any coordination with the official 112 twitter account (@112Canarias) who is also informing.
As @jldecastellvi says in his post , @KarenBencomoP seems to be a new account created because of the fire. Having more than one spokesperson shouldn't be a problem, so long as the information delivered is coordinated and there is a single message. Otherwise, we may have a lot of noise, which can lead to rumour spreading.
It sounds to me it a really sensible and great idea. What do you think?